TrustRadius Insights
Customizable Solution: Several users have mentioned that Orderhive's Plus, now called Enterprise, solution is highly customizable. They …
Starting at $95 per month
View PricingOverview
What is Cin7 Orderhive?
Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides…
Recent Reviews
Reviewer Pros & Cons
Pricing
Essentials
$95
Cloud
per month
Standard
$195
Cloud
per month
Enhanced
$295
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.orderhive.com/pricing…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $95 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Cin7 Orderhive?
Cin7 Orderhive Features
- Supported: Inventory Management
- Supported: Order Management
- Supported: Shipping Management
- Supported: Multi-channel Integration
- Supported: Reporting and Analytics
- Supported: User Management
Cin7 Orderhive Screenshots
Cin7 Orderhive Integrations
- BigCommerce
- Shopify
- Magento
- Amazon Marketplace
- eBay
Cin7 Orderhive Competitors
- QuickBooks Commerce
- Brightpearl by Sage
- Stitchlabs
Cin7 Orderhive Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | English |
Frequently Asked Questions
Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one business tool.
Cin7 Orderhive starts at $95.
QuickBooks Commerce and Brightpearl by Sage are common alternatives for Cin7 Orderhive.
The most common users of Cin7 Orderhive are from Small Businesses (1-50 employees).
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Customizable Solution: Several users have mentioned that Orderhive's Plus, now called Enterprise, solution is highly customizable. They attribute this customization as a key reason for selecting this vendor for their ecommerce business. They appreciate the ability to tailor the software to their specific needs and mention that although there was significant due diligence involved in understanding the features and determining necessary customizations, they found it worthwhile.
Ease of Use: Many users have praised the ease of use of Orderhive. They find the platform intuitive and user-friendly, which greatly helps with day-to-day operations. Specifically, they like how all sales channels are unified in one place, allowing them to efficiently track and process sales.
Responsive Customer Support: The customer support provided by Orderhive has received positive feedback from multiple users. They report that the support team is responsive and helpful in addressing inquiries and resolving any issues faced. Users also appreciate the option to raise tickets and receive timely assistance when needed.
Poor Customer Service: Several users have expressed their disappointment with the customer service provided by Orderhive. They have experienced extremely poor customer service, with promises not being completed on time. Users felt let down by the lack of responsiveness and follow-through from the Orderhive team.
Lack of Understanding Requirements: Some users felt that Orderhive did not make a genuine effort to deeply understand their specific requirements. This led to frustration and dissatisfaction as the delivered solutions did not align with their expectations and needs.
Communication Issues: Many users had significant difficulties in engaging with the Orderhive team regarding project progress and reasons for its halt. The lack of effective communication caused delays, hindered collaboration, and left users feeling ignored and frustrated.
Users of Orderhive have provided several recommendations based on their experiences with the software. Here are three common recommendations from users:
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Be cautious with billing and avoid keeping a card on file with the software. Some users emphasize the importance of being careful when signing contracts and suggest not storing payment information on Orderhive.
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Orderhive is highly recommended for order-related queries, particularly for tracking current status and order details. Users find it to be the best software in this regard, making it ideal for sales professionals who need to easily track orders and manage lead details.
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New sellers looking for affordable software with many features are advised to consider Orderhive. Users appreciate its simplicity and find it easy to use. However, some mention that upgrades can be slow and time-consuming, so if time is a priority or if processing and printing shipment labels are important, it may not be the best option.
It's worth noting that Orderhive operates as a pay-as-you-go service with a 15-day trial period and no obligation to continue using it.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
October 17, 2023
Cin7 Orderhive is gone, Cin7 is not not a good fit for multi channel Inventory management
Score 3 out of 10
Vetted Review
Verified User
Cin7 Orderhive is being sunsetted and rightly so. I started using this system as a multichannel inventory management system 3 years ago. In the beginning it worked well for me. As time went on there were many bugs for example it's main function is inventory management and it would constantly over sell items. It took a while to find out why they weren't reporting the correct information. Then they told me it was my responsibility to resolve it with the channel. I'm not a tech guy, but it went down hill from there.
In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.
In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.
- Fees charges exactly when due. they do that well
- Lifetime account rep lasted for a year
- Channel integration not always connecting
- Overselling items is a huge issue for me
July 25, 2022
Orderhive Meets All of Our Companies Needs
Score 10 out of 10
Vetted Review
Verified User
Our company was looking for a solution to connect all of the different systems we had and facilitate the flow of orders and shipping information between those systems. Orderhive has been an outstanding partner in addressing our needs, implementing solutions, and integrating our disparate systems into one cohesive environment. Our implementation required integration to a system that was not yet available with Orderhive and they stepped in and created that integration for us so that we could proceed with the implementation without having to compromise connectivity to one of our key systems.
- Responds to inquiries and reported issues
- Easy to use and intuitive user interface
- Access to logging information for troubleshooting integration issues
- Feature requests could be implemented quicker
- Some of the newest user interface additions could be clearer
Score 10 out of 10
Vetted Review
Verified User
We use it for inventory and order management.
- inventory management
- order management
- product management
- receiving inventory and shipping
- shipping, I would like to be able to handle returns more easily.
- I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.
June 17, 2022
Customer Support Team Outstanding!
Score 10 out of 10
Vetted Review
Verified User
Thank you to both Kunal and Sujan from the OrderHive Support Team for invaluable support as I learn how our systems integrate and communicate with one another, and for helping solve issues through escalations or explanations.
- Raise Tickets
- Assist with timely customer support
- Explain integration
- Solve Problems
- Price Structure
May 25, 2022
Very good tool and excellent Support
Score 10 out of 10
Vetted Review
Verified User
It has helped tremendously with price changes during this time of severe supply chain issues. The system is intuitive and easy to use. it is developing all the time, it gets better and better - I would love to see more options for POS that are Orderhive owned rather than third parties.
- Customer support
- Easy to use, help a lot on the day to day operations
- I like the unification of all sales channels the most. The ability to track and process sales from one place is great.
- Reports are something that is good to work on so that we can do more in-depth analysis.
Score 1 out of 10
Vetted Review
Verified User
Orderhive was implemented with the belief (supplier promises) that it would automate and save time in the customer order management from our web platforms, manage our inventory and warehouses, manage our suppliers, integrate and automate our eCommerce shipping and integrate with our accounting software. Unfortunately, it does a mere fraction of what was promised and has taken enormous amounts of time from myself and other staff members in dealing with all of the dysfunctional issues. It actually cost us more time instead of the promised time saving and currently, most of the time taking tasks must still be done manually.